by Ragna Ghoreishi May 26, 2024
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The people side of Customer Success – Expert Insights on core principles and the transformative impact of AI

Exiting announcement from the Institute of Marketing and Customer Insight at Hochschule St Gallen. In the March/2024 issue of the Marketing Review St Gallen  which focuses on Customer Success and its impact in B2B, I could share my views focusing specifically on the people side of Customer Success. My article explores the pivotal role of Customer Success (CS) in organizations from the perspective of a practitioner, emphasizing its importance in economic turbulence ...

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by Ragna Ghoreishi March 25, 2024
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Transformative brews – the videopodcast with customer experience, AI and … coffee

Transformative brews - the videopodcast about Customer Experience and AI Transfering the coffee house culture that my hometown Vienna is known for with intelligent conversations with the experts in my network that are as passionate about Customer Experience and human centric AI as I am. In this new format I host friendly and authentic conversations about topics centered around the learnings and wisdoms of my knowledgable guests on AI, Customer Experience, Customer ...

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